Return Policy The Short Version
Return policy varies by brand but must products are covered by this: 20% restocking fee, plus return shipping on remorse returns. Damaged or defective items are replaced at no cost to you. Customized and made to order products are not returnable. Note: Installed fixtures cannot be returned. Made to order lamps are not returnable which includes the gourd collections. Non-returnable items are noted in the product description.
Select made to order ceramic lamps are not returnable. This is noted on this products.
Email return requests to returns@lighttrends.com
See complete policy here https://lighttrends.com/returns-policy/
My order arrived damaged or defective:
Please email a photo of the damaged item and the box even if the box is not damage with your order number to Email returns@lighttrends.com